At arenaflex, we're committed to delivering exceptional customer experiences that exceed expectations. As a Customer Service Associate on our Credit Monitoring & Reporting team, you'll play a vital role in providing best-in-class support to internal customers, ensuring their financial needs are met with precision and care. If you're passionate about delivering outstanding service, navigating complex financial products, and building strong relationships, we want to hear from you.
**About arenaflex**
arenaflex is a leading financial services company that has approximately $1.9 trillion in assets. We provide a diversified set of banking, investment, and mortgage products and services, as well as consumer and commercial finance, through our four reportable operating segments: Consumer Banking and Lending, Commercial Banking, Corporate and Investment Banking, and Wealth & Investment Management. Our commitment to diversity, equity, and inclusion in the workplace is unwavering, and we welcome applications from all qualified candidates.
**Job Summary**
As a Customer Service Associate on our Credit Monitoring & Reporting team, you'll be responsible for responding to inquiries and issues from internal customers on a variety of complex financial products, services, and/or select customer segments through phone support. You'll answer inquiries, resolve problems, and provide a best-in-class experience while adhering to work guidelines, policies, and regulations. Your exceptional communication skills, attention to detail, and ability to navigate multiple computer systems will make you an invaluable asset to our team.
**Key Responsibilities**
* Provide support to internal customers in account management, operations, documentation, and technical support
* Review basic or tactical customer issues regarding products and services, billing, account questions, or account transactions with narrower impact
* Receive direction from managers and exercise judgment within defined parameters while developing an understanding of the related policies, procedures, or compliance requirements
* Act as a primary support person for the customer and internal partners supporting customer service
* Develop and maintain a deep understanding of arenaflex products, services, and policies to provide accurate and timely support to customers
**Essential Qualifications**
* 6+ months of Customer Service, Financial Services, or Contact Center experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
* Excellent verbal, written, and interpersonal communication skills
* Ability to navigate multiple computer system windows, applications, and utilize search tools to find information
* Ability to interact effectively with internal and external partners and clients/customers
* Basic Microsoft Office skills
**Preferred Qualifications**
* Contact center experience
* Financial services experience
* Experience with BETA, SmartStation, & Agent Desktop
* Knowledge of investment terminology
* Credit margins knowledge
* Experience performing extensive research to resolve complex customer inquiries
* Ability to work in a fast-paced environment with multiple priorities and deadlines
**Skills and Competencies**
* Strong communication and interpersonal skills
* Ability to navigate complex financial products and services
* Attention to detail and accuracy
* Ability to work independently and as part of a team
* Strong problem-solving and analytical skills
* Ability to adapt to changing priorities and deadlines
* Strong customer service skills, with a focus on delivering exceptional experiences
**Career Growth Opportunities and Learning Benefits**
At arenaflex, we're committed to helping our employees grow and develop their careers. As a Customer Service Associate, you'll have access to a range of training and development opportunities, including:
* Ongoing training and coaching to develop your skills and knowledge
* Opportunities for career advancement and professional growth
* Access to arenaflex's comprehensive benefits package, including health insurance, retirement savings, and paid time off
* A dynamic and supportive work environment that encourages collaboration and innovation
**Work Environment and Company Culture**
arenaflex is a dynamic and supportive work environment that encourages collaboration and innovation. Our company culture is built on a foundation of diversity, equity, and inclusion, and we're committed to creating a workplace that's welcoming and inclusive for all employees. As a Customer Service Associate, you'll be part of a team that's passionate about delivering exceptional customer experiences and making a positive impact in the communities we serve.
**Compensation, Perks, and Benefits**
arenaflex offers a comprehensive benefits package that includes:
* Competitive salary and bonus structure
* Comprehensive health insurance, including medical, dental, and vision coverage
* Retirement savings plan, including a 401(k) match
* Paid time off, including vacation, sick leave, and holidays
* Access to arenaflex's employee assistance program, including counseling and support services
* Opportunities for professional development and career advancement
**How to Apply**
If you're passionate about delivering exceptional customer experiences and navigating complex financial products, we want to hear from you. Apply now to become a Customer Service Associate on our Credit Monitoring & Reporting team at arenaflex.
Apply Now
**Equal Employment Opportunity**
arenaflex is an equal employment opportunity employer and welcomes applications from all qualified candidates, regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic. We're committed to creating a workplace that's welcoming and inclusive for all employees.
**Accommodation for Applicants with Disabilities**
arenaflex is committed to providing reasonable accommodations to applicants with disabilities. If you require an accommodation during the application or interview process, please visit our Disability Inclusion page for more information.
**Drug and Alcohol Policy**
arenaflex maintains a drug-free workplace. Please see our Drug and Alcohol Policy to learn more.
**Additional Information**
arenaflex is a leading financial services company that has approximately $1.9 trillion in assets. We provide a diversified set of banking, investment, and mortgage products and services, as well as consumer and commercial finance, through our four reportable operating segments: Consumer Banking and Lending, Commercial Banking, Corporate and Investment Banking, and Wealth & Investment Management. Our commitment to diversity, equity, and inclusion in the workplace is unwavering, and we welcome applications from all qualified candidates.
**News, Insights, and Perspectives**
Stay up-to-date on the latest news, insights, and perspectives from arenaflex by visiting our website or following us on LinkedIn.
Follow us on LinkedIn
Visit our website
**Frequently Asked Questions**
For questions on how to search and apply, visit our frequently asked questions page.
Frequently Asked Questions
Apply Now