Are you passionate about delivering exceptional customer experiences and making a meaningful impact in the transportation industry? Look no further than arenaflex, a pioneering company revolutionizing global transportation through cutting-edge technology and a commitment to sustainability. We're seeking enthusiastic and customer-focused Customer Support Agents fluent in English to join our dynamic team and contribute to arenaflex's mission to create a more efficient and environmentally friendly future for transportation worldwide.
**About arenaflex**
At arenaflex, we're on a mission to transform the way people move around the world. By harnessing the power of technology, we're not only making daily commutes more efficient but also reducing our environmental footprint. Our team is dedicated to creating a more sustainable and connected future for transportation, and we're looking for talented individuals like you to join us on this journey.
**What you'll be doing**
As a Customer Support Agent at arenaflex, you'll play a critical role in delivering exceptional customer experiences and ensuring that our customers receive the support they need to navigate our on-demand mobility services. Your responsibilities will include:
* Providing first-line support to customers through phone, email, and digital channels, with a focus on resolving issues quickly and effectively
* Keeping customer records up-to-date with reasons for contact, solutions provided, and any other relevant information to support our customers and maintain service quality
* Fostering positive interactions with customers, making sure they feel understood and supported
* Participating in training and briefings to gain expertise and understand client and contact centre requirements
* Following all applicable policies and regulations, including client policies, EU legal frameworks, and local government regulations
* Offering feedback and insights on areas that may lead to a poor customer experience
* Embodying the values of arenaflex, ensuring they are reflected in your daily work
**What skills & experience you'll bring to us**
To succeed in this role, you'll need to possess the following skills and experience:
* Fluent English: You have a high and fluent English (C2 level), both written and spoken
* Customer-First Mindset: You love helping people and solving problems, whether it's over the phone or by email
* Tech-Savvy: You're comfortable with MS Office and can pick up new tools quickly
* Organised & Motivated: Even when things get busy, you stay organised and keep delivering quality service
* Eligibility: Be eligible to work in Spain
**What we offer**
We're committed to providing a supportive and inclusive work environment that allows our employees to thrive. Here are some of the benefits you can expect:
* Starting date: 10th of February, 2025
* Contract: Temporary (6 months)
* Salary: 9.743 gross per year
* Working hours: Part Time (20 hours per week) - rotating schedule Monday - Sunday between 10 pm and 2 am, 5 days/week (rotative weekends, two weekends off per month guaranteed)
* Fully Paid Training that optimally prepares you for your job - 1 week from Monday to Friday between 9 am and 6 pm (office-based)
* 24 holiday days per year on a full-time basis
* Work Model: Hybrid working model
* Location: Barcelona, Spain
**Additional Benefits**
We're committed to supporting our employees' well-being and career development. Here are some of the additional benefits you can expect:
* Employee Assistance Program - Free, confidential, and impartial guidance and support
* Option to sign-up for Discounted Private Health Insurance
* Referral Program: Refer a Friend and get a Referral bonus
* Access to specialised LinkedIn training courses
* Employee Benefits Club - a wide range of exclusive perks and rewards as a valued member of our organisation
* Best-in-class people engagement activities and programs
* Ongoing training and development and an opportunity for you to cultivate a new and exciting career in a high-growth environment
**About us**
At arenaflex, we believe in fostering a culture of care, curiosity, and achieving together. We're committed to creating an open workplace that celebrates diversity in all forms, including gender, race, religion, disabilities, and sexual orientation. We're dedicated to providing equal opportunities and ensuring everyone feels included from the very start of their journey within arenaflex.
**How to apply**
If you're passionate about delivering exceptional customer experiences and making a meaningful impact in the transportation industry, we'd love to hear from you. Apply now to join our dynamic team and contribute to arenaflex's mission to create a more efficient and environmentally friendly future for transportation worldwide.
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