At arenaflex, we're not just a bank – we're a community of people who care deeply about making a difference in the lives of our customers and colleagues. As a Customer Experience Banker Float, you'll be part of our Branch Resource Team, supporting a defined group of branches in our Branch Network. This role offers a unique opportunity to engage in proactive sales and customer service activities, build strong relationships with customers, and contribute to the growth and success of arenaflex.
**About arenaflex**
arenaflex is a leading financial institution that's committed to providing exceptional customer experiences and innovative banking solutions. Our team is passionate about helping people achieve their financial goals and making a positive impact in our communities. We're proud to be an equal opportunity and affirmative action employer, dedicated to creating a diverse and inclusive work environment that values and respects all individuals.
**Job Summary**
As a Customer Experience Banker Float, you'll be responsible for retaining and growing consumer and business customer relationships by proactively identifying financial goals and needs, recommending appropriate deposit, loan, and other banking products and services. You'll also serve as a concierge for walk-in customers, processing transactions accurately and efficiently while providing exemplary customer service. Your strong comfort level with technology and ability to educate customers on how to optimize their use of bank technology will be essential in helping them bank more conveniently and better manage their money.
**Key Responsibilities**
* Engage in proactive sales and customer service activities, including teller transactions
* Retain and grow consumer and business customer relationships by proactively identifying financial goals and needs and recommending appropriate deposit, loan, and other banking products and services
* Serve as a concierge for walk-in customers, processing transactions accurately and efficiently while providing exemplary customer service
* Effectively resolve customer issues and provide solutions that meet their needs
* Strong comfort level with technology and educate customers on how to optimize their use of bank technology (online, mobile, and ATM banking)
* Proficient in consumer deposit products and able to recommend and sell these products to customers
* Proactively identify opportunities to grow customer relationships through a disciplined sales process, new customer follow-up program, outbound calling, and sourcing referrals from customers and partners
* Educate and refer customers to other areas of the bank to deepen relationships and build strong internal partnerships pursuant to OCR guidelines
* Adhere to all operational, security, risk, and regulatory related policies and procedures
* Demonstrate acumen in sales, customer service, relationship management, banking, investments, business banking, communication, and presentation
**Essential Qualifications**
* High School Diploma or GED and minimum of 1 year customer service or military service in an administration, contracting, civil affairs, or similar role
* Bachelor's Degree preferred
* 1 year of banking experience
* Cash handling skills
* Comfort with technology such as mobile services and online banking services
**Preferred Qualifications**
* 2+ years of banking experience
* Strong sales and customer service skills
* Ability to work in a fast-paced environment and adapt to changing priorities
* Excellent communication and interpersonal skills
* Ability to work independently and as part of a team
**What We Offer**
* Guaranteed incentives
* Limited drive times
* Paid mileage
* Advancement opportunities
* A dynamic and supportive work environment
* Opportunities for professional growth and development
* A comprehensive benefits package, including medical, dental, and vision insurance
* A 401(k) retirement plan with company match
* Paid time off and holidays
* A fun and inclusive company culture
**Work Environment**
As a Customer Experience Banker Float, you'll be part of our Branch Resource Team, supporting a defined group of branches in our Branch Network. You'll travel between your assigned branches and the work location may change daily. You must have access to reliable transportation to facilitate working in multiple branches.
**How to Apply**
If you're a motivated and customer-focused individual who is passionate about making a difference in the lives of others, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your experience and qualifications for this role. We can't wait to hear from you!
**Equal Employment Opportunity**
arenaflex is an equal opportunity and affirmative action employer, committed to providing equal employment opportunities for all regardless of race, color, religion, sex, national origin, age, disability, sexual orientation, veteran status, gender identity, and expression, genetic information, or any other basis protected by local, state, or federal law.
**Reasonable Accommodations**
arenaflex endeavors to make this site accessible to any and all users. If you would like to contact us regarding the accessibility of this site or if you require a reasonable accommodation to apply for a job or to perform the essential functions of the job, please send an email to [
[email protected]](mailto:
[email protected]).
**EEOC Disclaimer**
EEO is The Law - Supplemental Poster Pay Transparency Pay Transparency Nondiscrimination Provision (dol.gov) CA Data Privacy CA Data Privacy Rights Tobacco Disclaimer Tobacco-Free Hiring Practice Agency Statement arenaflex does not accept solicitation from Third Party Recruiters for any position.
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