Join Our Team as a Chat & Connect Telephone Caller and Make a Difference in the Lives of Individuals with Sight Loss
At RNIB, we believe that everyone deserves to live a life free from the barriers that sight loss can bring. As a Chat & Connect Telephone Caller, you will play a vital role in supporting individuals who have had an initial contact with our organization, sharing relevant information, and connecting them with others who understand their experiences. This is a unique opportunity to work remotely, make a positive impact, and be part of a friendly and supportive team.
About RNIB and Our Mission
RNIB (Royal National Institute of Blind People) is a leading UK charity that supports individuals with sight loss. Our mission is to create a world where everyone can participate fully, regardless of their visual abilities. We work tirelessly to remove barriers, promote accessibility, and empower individuals to live independently. Our team is dedicated to providing exceptional support, and we are seeking a compassionate and empathetic individual to join our Chat & Connect team.
Position at a Glance:
- Company: RNIB (Royal National Institute of Blind People)
- Location: Remote (work from home)
- Compensation: Competitive salary
- Position: Chat & Connect Telephone Caller
- Start Date: Immediate openings available
Job Summary
As a Chat & Connect Telephone Caller, you will be responsible for making outbound calls to RNIB beneficiaries and supporters, sharing relevant information, and connecting them with others who understand their experiences. You will play a crucial role in helping individuals on their journey to living well with sight loss. This role can be done from home, with the flexibility to make calls at times that fit your schedule. We are seeking a minimum commitment of four hours per week, for a period of around six months.
Key Responsibilities:
- Making outbound calls to RNIB beneficiaries and supporters, sharing relevant information, and connecting them with others who understand their experiences
- Providing emotional support and empathy to individuals with sight loss, acknowledging their challenges and building rapport
- Sharing information about available services, ways to connect with others, and opportunities to play a positive role in removing barriers in society
- Making brief, accurate notes in the customer contact record
- Working in a quiet and confidential space at home, ensuring that neither your screen nor conversations are visible/audible to others in your household
Support and Training
We understand that this role requires a unique set of skills and competencies. That's why we provide comprehensive training before you start making calls, and ongoing support throughout your volunteering. You will have access to:
- Comprehensive training program
- Ongoing support and guidance
- MS Teams for communication and connection with other volunteers and colleagues
- Bi-annual team meetings
- Social "Kettle catchups" to connect with other volunteers and colleagues
Requirements and Qualifications:
To be successful in this role, you will need:
- To be at least 18 years old
- A friendly, empathetic, and non-judgmental disposition
- Excellent listening skills, with the ability to acknowledge and build rapport
- A sociable nature and the ability to put people at ease
- Confidence with IT, including MS Windows and common software
- A laptop or PC with reliable broadband internet connection
- A quiet and confidential space at home for making calls
What We Offer
As a Chat & Connect Telephone Caller with RNIB, you can expect:
- A competitive salary
- Flexible working hours, with the ability to make calls at times that fit your schedule
- Comprehensive training and ongoing support
- The opportunity to make a positive impact on the lives of individuals with sight loss
- A friendly and supportive team environment
- Bi-annual team meetings and social events
Career Growth and Learning Benefits
At RNIB, we are committed to the growth and development of our volunteers. As a Chat & Connect Telephone Caller, you will have access to:
- Ongoing training and development opportunities
- Mentorship and support from experienced team members
- The opportunity to take on new challenges and responsibilities
- A clear pathway for career progression
Work Environment and Company Culture
Our team is located across the UK, and we offer a flexible and supportive work environment. As a remote worker, you will have the autonomy to work from home, with access to:
- MS Teams for communication and connection with other volunteers and colleagues
- Bi-annual team meetings and social events
- A culture of empathy, understanding, and support
Compensation, Perks, and Benefits
We offer a competitive salary, as well as:
- Flexible working hours
- Comprehensive training and ongoing support
- The opportunity to make a positive impact on the lives of individuals with sight loss
- A friendly and supportive team environment
Conclusion
If you are a motivated and compassionate individual who is passionate about making a difference in the lives of others, we encourage you to apply for this exciting opportunity. As a Chat & Connect Telephone Caller with RNIB, you will play a vital role in supporting individuals with sight loss, and be part of a friendly and supportive team. We look forward to hearing from you!
Apply Now
Apply Now