**Join arenaflex, a leading healthcare and retail organization, in shaping the future of patient care and customer experience.**
**About arenaflex**
arenaflex is a pioneering healthcare and retail organization, dedicated to making a positive impact on people's lives through better health and wellness. With a legacy of over a century, arenaflex has grown to become one of the largest healthcare and retail companies in the United States, serving almost 10 million customers every day. arenaflex operates almost 9,000 retail stores across America, Puerto Rico, and the U.S. Virgin Islands, providing an extensive range of healthcare and retail services, including those that drive equitable access to care for the country's medically underserved populations.
**Job Summary**
We are seeking an experienced Call Center Representative to join our team at arenaflex. As a Call Center Representative, you will be responsible for providing exceptional customer service to patients and healthcare providers, handling high-volume calls, and performing data entry tasks with accuracy and efficiency. If you have a passion for delivering outstanding customer experiences and are skilled in data entry, we encourage you to apply for this exciting opportunity.
**Key Responsibilities**
* Handle high-volume customer calls, responding to patient inquiries, and resolving issues in a timely and professional manner
* Perform data entry tasks, utilizing arenaflex's pharmacy information entry methodology and rules, to accurately capture patient and medication data
* Enter top-off orders for handling, investigate missing medication data, and decipher clinical abbreviations (SIG codes)
* Resolve data entry-related exceptions and discrepancies
* Handle correspondence with patients, including inbound calls, visits, and messages, and settle outbound decisions to prescribers and patients on a case-by-case basis
* Settle Outsider Oddballs by surveying, gathering data, making recommendations, and resubmitting for handling as per individual arrangement requirements
* Provide support to pharmacists, both in-office and remotely, and identify and escalate issues to senior-level staff as necessary
* Maintain a dynamic pharmacist license or certification within the initial 90 days and keep a current pharmacist license or certification
**Essential Qualifications**
* High school diploma or equivalent
* Essential level computer skills, including:
+ Starting and closing the computer
+ Using the mouse to point and click
+ Starting and closing programs
+ Switching between programs
+ Saving files
+ Printing documents
+ Accessing data online
* Essential web browsing skills, including:
+ Opening a program
+ Composing URLs in the correct field
+ Using a web search engine
+ Bookmarking a webpage
+ Navigating using back/forward/stop buttons
+ Completing online forms
* Middle-of-the-road keyboarding skills (at least 25 WPM, typing by memory, organizing records)
* Ability to communicate effectively in writing and verbally
* 18 years old or older
**Preferred Qualifications**
* At least 1 year of pharmacy experience in a retail or call center environment
* At least 1.5 years as a pharmacy technician with a declaration/enrollment by the state as conceded by the State Board for Pharmacies or broadly recognized certification agency
* Experience providing customer service to internal and external clients, including meeting quality standards for services, and assessment of customer satisfaction
* Middle-of-the-road to advanced level keyboarding skills (at least 35 WPM, typing by memory, organizing records)
* Familiarity with Spanish and English
**What We Offer**
* Competitive hourly rate of $25-$35
* Opportunity to work in a dynamic and growing organization
* Comprehensive training and development programs
* Collaborative and supportive work environment
* Recognition and rewards for outstanding performance
* Opportunities for career growth and advancement
**How to Apply**
If you are a motivated and customer-focused individual with a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity. Please submit your application through our website, and we will review your qualifications and experience.
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