Broadvoice is seeking an experienced CX Channel Manager to join our growing GoContact team! We are looking for a plug-and-play individual — someone who already has a strong network of trusted partners in the channel and a proven track record of nurturing and expanding those relationships. You will play a critical role in driving growth through both existing and newly recruited top CX-focused partners.
This role requires a highly motivated, relationship-driven professional who thrives in the channel ecosystem, understands Contact Center (CCaaS) and Unified Communications (UCaaS) solutions, and is passionate about helping partners succeed.
o Leverage your existing network to drive new opportunities with top-tier CX partners.
o Build and maintain strong relationships with TSBs (Technology Solutions Brokers) and MAMs (Master Agent Managers) to drive engagement and partner success.
o Nurture and expand relationships with existing channel partners to maximize revenue growth.
o Identify, recruit, and onboard new strategic CX partners to the Broadvoice GoContact program.
o Provide training, support, and resources to ensure partners are well-equipped to position and sell GoContact solutions.
o Collaborate with partners on customer opportunities, providing strategic support from discovery through close.
o Host and support partner and customer-facing events to drive engagement and pipeline growth.
o Work closely with Broadvoice’s internal teams (Sales, Marketing, Product, and Operations) to align partner strategies.
o Deliver accurate forecasts, pipeline updates, and strategic plans to leadership.
o Represent Broadvoice at industry events, conferences, and partner meetings.
o Travel as needed to meet with partners and customers face-to-face (estimated 30%-40% travel).
o Proactively manage a portfolio of partners with minimal oversight.
o Uphold and promote Broadvoice’s values and commitment to customer and partner success.
Broadvoice is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Originally posted on Himalayas
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