Join Abbott Laboratories, a global healthcare leader, and make a meaningful impact as a Customer Support Specialist II. In this field-based remote role, you will provide exceptional technical support to our customers, driving customer loyalty and economic profitability through passion, partnership, and performance. With a competitive base pay range of $24.80 - $49.60 per hour, this opportunity offers a unique blend of challenge, growth, and rewards.
As a valued member of our team, you will enjoy a comprehensive benefits package, including:
- Career development opportunities with an international company
- Free medical coverage in our Health Investment Plan (HIP) PPO medical plan
- Excellent retirement savings plan with a high employer contribution
- Tuition reimbursement, student debt program, and FreeU education benefit
- Recognition as a great place to work in dozens of countries worldwide
In this role, you will:
- Provide on-site technical support to customers, including installation, maintenance, and troubleshooting
- Partner with sales, marketing, and other functional areas to drive customer satisfaction
- Develop and maintain expertise in our products and services, with opportunities for continuous learning and certifications
- Work effectively in a diverse and dynamic team environment, with a focus on collaboration and communication
- Travel up to 45-50% to support customers and attend training sessions
To succeed in this role, you will need:
- A Bachelor's degree or equivalent relevant experience
- Superior technical competency and problem-solving skills
- Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and colleagues
- Ability to work independently and as part of a team, with a focus on achieving individual and team goals
Preferred qualifications include:
- Bachelor's/Engineering Degree in Bio Medical/Electrical/Mechanical or Medical Technology
- Practical experience in interfacing with customers and troubleshooting complex issues
- Strong computer skills, including Word, Excel, PowerPoint, and remote computing tools
At Abbott, we are committed to diversity, equity, and inclusion, and we welcome applications from qualified candidates of all backgrounds. Learn more about our health and wellness benefits, career opportunities, and company culture at www.abbott.com, www.facebook.com/Abbott, and twitter.com/AbbottNews.
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