This a Full Remote job, the offer is available from: EMEA
Customer Success Manager – EMEA
About FirstIgnite: FirstIgnite is a venture-backed startup accelerating research commercialization. Our AI-powered platform connects universities with leading corporations, startups, and investors to drive innovation partnerships. We work with institutions around the world to help bring groundbreaking technologies to market.
Role Overview: We’re seeking a proactive, multilingual Customer Success Manager (CSM) based in the EMEA region to support our growing base of university clients. In this position you’ll play a crucial role in onboarding, retaining, and growing relationships with some of the world’s top institutions. We would prefer someone who speaks Italian.
Responsibilities
• Lead onboarding for new university clients and ensure a smooth handoff from sales
• Deliver training, platform walkthroughs, and ongoing support tailored to client needs
• Serve as the primary point of contact for your portfolio, driving engagement and satisfaction
• Identify and support renewal and upsell opportunities in partnership with our sales team
• Create documentation and playbooks to improve client experience in EMEA
• Collect and share product feedback from users to inform roadmap decisions
• Attend occasional on-site meetings or conferences (as needed)
Qualifications
• Based in Europe with fluency in English and Italian with additional languages preferred
• 2–5 years of experience in customer success, account management, or client-facing support (preferably SaaS)
• Comfortable working remotely in a fast-paced, startup environment
• Strong communication, relationship-building, and problem-solving skills
• Experience working with or selling into universities is a plus
Compensation & Benefits
• Competitive salary aligned with local market expectations
• Equity options in a high-growth, mission-driven company
• Remote-first culture with flexible hours
• Opportunity to help shape FirstIgnite’s customer success strategy in the region
This offer from "FirstIgnite" has been enriched by Jobgether.com and got a 77% flex score.
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