Wintrust Financial Corporation is one of the largest premium finance companies in the country, providing full premium finance services. The Customer Service Representative will be responsible for answering incoming calls and web chats, assisting customers by providing information or resolving issues, and managing transactions and account issues.
Responsibilities
- As a Customer Service Representative, you will be responsible for answering incoming calls/web chats and assisting customers by providing information or resolving issues
- Researching and analyzing transactions and other account issues
- Entering or modifying Check-By-Phone payments
Skills
- 1+ years customer service experience - ability to work 10:00am to 7:00pm shift
- Bilingual Spanish required
- High school diploma or equivalent, some college preferred
- Basic computer skills, PC, Microsoft Word/Excel & Internet
- Excellent interpersonal skills and the ability to effectively interact with people of all skill levels and diverse backgrounds
- Prior call center or finance experience is preferred
Benefits
- Medical Insurance
- Dental
- Vision
- Life insurance
- Accidental death and dismemberment
- Short-term and long term Disability Insurance
- Parental Leave
- Employee Assistance Program (EAP)
- Traditional and Roth 401(k) with company match
- Flexible Spending Account (FSA)
- Employee Stock Purchase Plan at 5% discount
- Critical Illness Insurance
- Accident Insurance
- Transportation and Commuting Benefits
- Banking Benefits
- Pet Insurance
Company Overview
Wintrust Financial Corporation delivers sophisticated financial capabilities with a community bank personality across its businesses in banking, specialty finance, and wealth management. It was founded in 1995, and is headquartered in Rosamond, Illinois, USA, with a workforce of 5001-10000 employees. Its website is http://www.wintrust.com/.Company H1B Sponsorship
Wintrust Financial Corporation has a track record of offering H1B sponsorships, with 26 in 2025, 15 in 2024, 19 in 2023, 27 in 2022, 10 in 2021, 7 in 2020. Please note that this does not guarantee sponsorship for this specific role.
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