Join Our Team: Customer Service Agent - Remote/Hybrid in Denver, IA
Are you passionate about delivering exceptional customer experiences? Do you thrive in a fast-paced, dynamic environment? Look no further! Grainger, a leading broad-line distributor with operations in North America, Japan, and the United Kingdom, is seeking full-time INBOUND phone Customer Service Agents to join our team in Denver, IA. As a Customer Service Agent, you will be the face of our company, building strong relationships with customers, and providing top-notch support to ensure their operations run smoothly.
About Grainger
At Grainger, we achieve our purpose, "We Keep the World Working®," by serving more than 4.5 million customers with a wide range of products that keep their operations running and their people safe. We also deliver services and solutions, such as technical support and inventory management, to save customers time and money. With a welcoming workplace, we encourage our team members to build a career while fulfilling our purpose. We value diversity, equity, and inclusion, and are committed to equal employment opportunity for all.
Job Summary
As a full-time INBOUND phone Customer Service Agent, you will be part of a team reporting to a Supervisor, Customer Experience. You will work in a hybrid environment, with the option to work from home up to 5 days a week, and enjoy a competitive salary, comprehensive benefits, and opportunities for growth. If you're a motivated and customer-focused individual looking for a challenging and rewarding role, we want to hear from you!
Key Responsibilities:
- Build customer relationships by responding to a high volume of INBOUND phone calls in a timely and professional manner.
- Work closely with customers and Sales team members daily in a team-based environment to resolve customer challenges and provide product information.
- Use a computer and multiple computer programs with periods of sitting up to 8 hours per day, while maintaining accuracy and efficiency.
- Resolve customers' challenges by using all resources for account selection, product identification, order placement, and order management.
- Address pricing and invoicing discrepancies, apply credit, and implement return procedures as needed.
- Collaborate with internal teams to ensure seamless customer experiences and resolve complex issues.
- Stay up-to-date with product knowledge and industry trends to provide informed support to customers.
Requirements:
Essential Qualifications:
- High School diploma or equivalent required.
- At least 1 year of customer service experience, preferably in a call center or similar environment.
- Ability to commute to our facility from your home, or work from home with a secure workspace dedicated to job activity.
- Proficiency in operating and navigating multiple PC-based programs at once, with excellent typing skills.
- Stable internet with ability to provide proof of internet speeds greater than 5 megabits per second upload, 15 megabits per second download, and ping less than 80 milliseconds.
Preferred Qualifications:
- Previous experience in a distribution or manufacturing environment.
- Knowledge of customer service software and technology.
- Excellent problem-solving and analytical skills.
- Ability to work in a fast-paced environment with multiple priorities.
What We Offer:
Compensation and Benefits:
- Competitive salary starting at $15.80/hour with three automatic raises in 12 months, bringing your pay to $17.00/hour.
- Comprehensive benefits package, including:
- Medical, dental, vision, and life insurance coverage.
- Virtual access to board-certified doctors for urgent care and prescription refill needs.
- 6 free sessions each year with a licensed therapist to support emotional wellbeing.
- Paid time off (PTO) and 6 company holidays per year.
- Access to up to 30% of your paycheck before payday to help with financial emergencies.
- Up to 14 weeks paid leave for birth parents and up to 4 weeks paid leave for non-birth parents.
- 6% company contribution to a 401(k) Retirement Savings Plan each pay period, no match required.
- Tuition reimbursement, student loan refinancing, and free access to financial counseling, education, and tools.
- Employee discounts and more!
Work Environment and Culture:
- Enjoy your weekends off! We are hiring for our shift of 8:30 to 5:00 p.m. Central time and Monday through Friday.
- Our 8-week ONSITE training academy will provide you with the knowledge and tools you need to best serve our customers.
- After graduation, team members meeting work-from-home requirements will enjoy a HYBRID work environment of three days onsite and two days at home (2 days working at the office and at home are your choice and can change each week based on your preference).
- Earn additional flexibility to work from home up to 5 days a week, and participate in a bidding process for alternate work shifts.
- Collaborative and dynamic work environment with opportunities for growth and development.
Career Growth Opportunities and Learning Benefits:
At Grainger, we believe in investing in our team members' growth and development. As a Customer Service Agent, you will have opportunities to:
- Develop your skills and knowledge through ongoing training and development programs.
- Advance to leadership roles or specialized positions within the company.
- Participate in mentorship programs and coaching to help you achieve your career goals.
- Take advantage of tuition reimbursement and student loan refinancing programs to support your educational pursuits.
Why Join Our Team?
At Grainger, we value our team members and strive to create a workplace where everyone can thrive. Here are just a few reasons why you should consider joining our team:
- Competitive salary and comprehensive benefits package.
- Opportunities for growth and development.
- Collaborative and dynamic work environment.
- Flexible work arrangements, including hybrid and remote work options.
- Commitment to diversity, equity, and inclusion.
How to Apply:
If you're excited about the opportunity to join our team as a Customer Service Agent, please submit your application through our website. We can't wait to hear from you!
Don't miss this opportunity to join our team and start building a rewarding career with Grainger!
Apply Now