Customer Care Representative I - Remote (Within 50 miles of Homestead, FL) - Join Our Team and Propel Your Career Forward!

Unlock a rewarding career with SouthState Bank as a Customer Care Representative I, working remotely from the comfort of your own home within 50 miles of Homestead, FL! As a leading regional bank in the Southeast, we're dedicated to creating remarkable experiences and building lasting relationships with our customers. Join our team and enjoy a competitive salary, comprehensive training, and opportunities for growth and development.

About Us

With over 100 years of experience, SouthState Bank has been providing financial solutions to individuals, families, and businesses in the Southeast. Our team members share core values that make SouthState a great place to bank and a great place to work. We're proud to be a reflection of the communities we serve, and we're committed to making a positive impact.

Job Summary

As a Customer Care Representative I, you'll provide exceptional customer service to external and internal customers, delivering a seamless experience across various products, applications, and services. You'll build rapport with customers, identify their needs, and provide effective solutions. Your goal will be to retain customer relationships, ensure compliance with our Code of Business Conduct and Ethics, and maintain a high level of customer satisfaction.

Key Responsibilities

• Provide superior customer service via phone, resolving customer inquiries and concerns in a timely and professional manner.
• Identify and resolve customer inquiries using active listening, critical thinking, and probing skills for first-call resolution.
• Respond to general inquiries regarding accounts, including balance inquiries, transaction history, transfers, stop payments, loan inquiries, and more.
• Promote our virtual branch solutions and ensure customer expectations are met or exceeded.
• Meet or exceed quality and productivity goals assigned by management.
• Maintain a working knowledge of PC skills, including troubleshooting common problems and navigating multiple systems.

Requirements

• High School Diploma or equivalent required.
• Previous customer service (inbound call center) experience and experience in financial services preferred.
• Strong computer skills and ability to navigate systems for quick resolution.
• Excellent customer service skills, including verbal, listening, and problem-solving skills.
• Enthusiastic and highly motivated with a strong work ethic and intense focus on results.

What We Offer

• Competitive salary and benefits package.
• Comprehensive training and development opportunities.
• Flexible remote work arrangement with a dedicated work area.
• Opportunities for growth and advancement within the company.

How to Apply

If you're passionate about delivering exceptional customer service and want to join a dynamic team, apply today! Apply Now

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