Co-operators is a leading Canadian financial services co-operative committed to sustainability and community engagement. As a Claims Representative I, you will investigate, negotiate, and settle various service claims while providing exceptional client service and contributing to the organization's client-centric culture.
Responsibilities
- Interpreting and applying coverages, participating in major event responses and negotiating and settling service claims with a focus on behaviour based outcomes
- Communicating with clients to deliver clear messages and resolve concerns while liaising with stakeholders to ensure the efficient and timely settlement of claims
- Investigating and identifying opportunities for salvage and subrogation recoveries using approved guidelines and procedures
- Supporting the organization by sharing claims handling knowledge and feedback to key business partners on process efficiencies to enhance the client experience
- Providing exceptional client service in accordance with our claims service and quality standards, with the view of enabling the organization to be the industry leader in client engagement
Skills
- Bilingualism in English and French is required
- You have one year of experience in insurance or in a related field
- Proficiency in both English and French is essential to the main duties in this role, including servicing and communicating primarily with majority anglophone and francophone clients, groups, and teams
- Having a post-secondary education in insurance or a related discipline in an asset
- Having the Provincial Adjuster Licence (Claim Adjuster and Personal Lines Autorité des Marchés Financiers) and working towards the Chartered Insurance Professional (CIP) designation and Commercial Licence is an asset
- Consideration is given for students requiring internship hours for the attestation of Collegial Studies (AEC) in Damage Insurance
- You have experience working in a contact centre including in-depth knowledge of client service principles is an asset
- Having basic knowledge of insurance and insurance claims, policy wordings, the vehicle repair process, provincial legislations and regulations is an asset
Benefits
- Training and development opportunities to grow your career.
- Flexible work options and paid time off to support your personal and family needs.
- A holistic approach to your well-being, with physical and mental health programs and a supportive workplace culture.
- Paid volunteer days to give back to your community.
- In addition to our competitive salary and incentive programs, eligible employees also benefit from a comprehensive total rewards package including group retirement savings plans, pension and benefits (e.g., health and wellness, dental, disability and life coverage), mental health support and an employee assistance program.
Company Overview
As a leading Canadian financial services co-operative, Co-operators offers multi-line insurance and wealth products, services, and advice to build financial strength and security. It was founded in 1945, and is headquartered in Guelph, Ontario, CA, with a workforce of 5001-10000 employees. Its website is http://www.cooperators.ca/.
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