About the position
MarketStar currently has an opportunity available for a Channel Sales and Operations Manager to join us on our NetApp Team. This job is anticipated to be a remote role, with annual travel to Ogden headquarters. As the Channel Sales and Operations Manager, you will manage the day-to-day activities and performance of a sales and operations team to ensure their success and the overall performance of the team.
Responsibilities
• Lead and develop a multi-functional partner sales team, managing daily execution across partner growth, onboarding, public sector support, and deal qualification motions
• Drive attainment against sales performance and SLA goals, ensuring the team consistently meets or exceeds quota, client expectations, and KPIs
• Leverage performance data, dashboards, and reporting to monitor results, identify trends, and proactively address gaps or risks
• Hold regular team meetings and 1:1s to maintain alignment with client priorities, expectations, and individual development goals
• Own and deliver client facing Quarterly Business Reviews (QBRs), including performance analysis, executive-level storytelling, strategic insights, and forward-looking recommendations to ensure alignment with client objectives and continued program success
• Act as a strategic liaison between MarketStar and client/distribution stakeholders, ensuring clear communication, alignment on priorities, and strong program health
• Identify and recommend process improvements to enhance partner engagement, onboarding efficiency, pipeline quality, bookings, and overall program scalability
• Coach and support team members through complex partner scenarios, strategy discussions, and enablement efforts
• Ensure operational excellence, including salesforce hygiene, reporting accuracy, timecards, expense compliance, and adherence to MarketStar processes and requirements
• Other duties as assigned
Requirements
• Previous B2B sales experience required.
• Management or leadership experience including hiring, coaching, performance management, strategic planning, etc.
• Competitive mindset and willing to drive, performance and exceed goals
• Excellent written and verbal communication skills
• Solid understanding of cloud-based technology and tools
• Results-oriented with the ability to motivate others and drive performance
• Must have an adaptive management style and the ability to work at micro and macro levels
• Self-reliant, adaptable, decisive, and professional; able to effectively multi-task in a dynamic environment
Nice-to-haves
• Experience in an indirect channel sale preferred.
• Knowledge of Salesforce CRM a plus
Benefits
• Structured learning and career development programs
• Mental health program
• Generous Paid Time Off policy
• Paid medical leave
• Child/Dependent care reimbursement
• Education reimbursement
• 401k match, hardship loan program, access to financial wellness advisor
• Comprehensive healthcare coverage including medical, dental, and vision
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Apply Now