Juniper Square is focused on unlocking the potential of private markets through technology. The Associate II role involves supporting real estate private equity customers by performing various administrative tasks and enhancing customer experiences while developing project management and communication skills.
Responsibilities
- Build knowledge of our evolving software and the real estate private equity industry
- Use Juniper Square software to support our fund administration and investor services customers
- Perform workspace management tasks on behalf of our clients, including investor position creation and reviewing workspaces for accuracy and completeness
- Support customers during their fundraising process by understanding customer goals and timelines, articulating the value of Juniper Square software and processes
- Monitor customer health and provide feedback to internal teams
- Balance fulfilling customer requests with adherence to our scope of work and SLAs
- Manage treasury related activities such as logging LP contributions and handling payments for customers
- Investigate payment breaks and chargebacks; coordinate with bank partners to resolve exception items and ad-hoc requests
- Identify and flag areas of improvement including operational controls, to team leads and/or managers
Skills
- 1+ years experience in fund administration or investor services related roles
- High level of integrity and desire to consistently do the right thing for our customers and for the business
- Strong written and verbal communication skills
- Ability to be a self-starter: you identify problems and take ownership of finding and implementing solutions
- Highly flexible and adaptable to change; ability to handle multiple projects at once while staying close to the details
- You see opportunity in ambiguity; this is the right role for you if you have a vision for building something new and big!
Benefits
- Competitive salary and meaningful equity
- Health, dental, and vision care for you and your family
- Flex Time Off in addition to company paid holidays
- Generous paid family leave, medical leave, and bereavement leave policies
- 401k retirement savings plan
- Healthcare FSA and commuter benefits programs
- Freedom to customize your work and technology setup as you see fit
- Professional development stipend
- Monthly work from home wellness stipend while we're all remote
- Mental wellness coverage including live coaching and therapy sessions
Company Overview
Juniper Square provides software and fund administration services that streamline collaboration and communication between GPs and LPs. It was founded in 2014, and is headquartered in San Francisco, California, USA, with a workforce of 501-1000 employees. Its website is https://www.junipersquare.com.
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