EmVenio is a company focused on enhancing the quality of life for clients through various services. They are seeking a fully remote Application Specialist I to support their research applications, resolve technical issues, and provide administrative support while ensuring application functionality and user satisfaction.
Responsibilities
- Coaches users on application functionality and best practices
- Gathers business requirements from end-users to enhance application efficiencies
- Maintains application functionality and identifies applications’ deficiencies; implements improvements
- Assembles, analyzes, and evaluates data to make appropriate and well-reasoned recommendations and decisions to support the business and project teams
- Trains/coaches users on application enhancements
- Familiarity with reports and creating reports (e.g., Salesforce)
- Guides and/or assists users on report creation
- Initiates bulk load data into systems for users and maintenance of system
- Plans and executes application configuration, communication, and results
- Documents procedures and processes to ensure repeatability and data sharing
- Develops and maintains relationships within the organization and/or with external partners and understands the unique needs of each partnership
- Delivers timely, impactful work products in alignment with business development strategies and goals
- Monitors, reviews, and maintains access control to applications
- Supports end users as a power-user in applications, performing high-level tasks
- Administers and supports business functions around applications, such as administering training (enrolling and guiding users) within applications’ training environments
- Fields users’ questions about applications. Troubleshoots and solves users’ problems using applications
- Participates in Company or Sponsor-required training programs
- Performs other duties as assigned
- Travels as needed
Skills
- Ability to gain and retain a full and complete understanding of the functionality, data, and relation of assigned applications
- Excellent organizational skills, including ability to manage complex spreadsheets
- Must have the ability to maintain confidentiality and work independently in a fast-paced environment
- Excellent oral and written communication skills and the ability to communicate effectively with all levels within the organization and with external parties
- Attention to detail and accuracy is essential
- Must possess excellent interpersonal skills
- Must have the ability to build and maintain positive relationships with management, peers, subordinates, and external partners
- Must display strong analytical and problem-solving skills
- Ability to travel 0-10%
- Bachelor's degree in a relevant field is preferred
- Previous industry experience, preferably working as a site coordinator, or clinical CRO experience, or similar service provider or equivalent strongly preferred
- Experience working in an Electronic Data Capture or electronic Source Document application environment (e.g., configuring, loading data, troubleshooting) preferred
Benefits
- Medical
- Dental
- Vision
- 401(k)
- Company Paid Short Term Disability
- Flexible Spending Account (FSA)
- Health Savings Account (HSA)
- Paid Time Off
- Voluntary Benefits
Company Overview
EmVenio Clinical Research, a Professional Case Management subsidiary, operates from U.S. It was founded in 2020, and is headquartered in Durham, North Carolina, USA, with a workforce of 1001-5000 employees. Its website is https://emvenio.com/.
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