Description: • Fully remote position • Work from home anywhere in the U.S • Schedule: Monday - Friday 8:00am - 5:00pm • Provides comprehensive support and service to behavioral health clinical teams • Provides outreach to members to educate them about available specialty programs and to solicit their participation • Assists members locate services • Facilitates follow-up calls • Collects information on patient progress and adherence to treatment plan • Provides information to members regarding mental health and substance abuse benefits • Works closely with the clinician to insure healthy outcomes for the member • Miscellaneous administrative duties such as Provider/community resource searches • Handling Transition of Care requests • Executing letters of agreement with non-par providers • Obtaining discharge verifications and non-complex authorizations • Work requires sitting for extended periods • Talking on the telephone and typing into the computer Requirements: • 2 years Behavioral Health care experience • Previous Customer Service experience • Position requires proficiency with computer skills which includes navigating multiple systems and keyboarding • Previous Managed Care experience (Preferred) • Psychology or Social Services experience (Preferred) • Education Associates Degree OR equivalent combination of education and experience Benefits: • Affordable medical plan options • 401(k) plan (including matching company contributions) • Employee stock purchase plan • No-cost programs for all colleagues including wellness screenings • Tobacco cessation and weight management programs • Confidential counseling and financial coaching • Benefit solutions that address the different needs and preferences of our colleagues including paid time off • Flexible work schedules • Family leave • Dependent care resources • Colleague assistance programs • Tuition assistance • Retiree medical access • Many other benefits depending on eligibility Apply Job!