Location requirements:
Remote-based role. Open to candidates in Eastern Time Zones
About the Role
BigPanda is seeking an experienced product designer to define the future of our AI-powered incident intelligence and automation platform. You’ll lead the design of breakthrough experiences that help enterprises detect, investigate, and resolve IT incidents faster. From AI-driven root cause analysis to intelligent event correlation and automated workflows, you’ll shape how the world’s leading enterprises harness AI to keep their digital services running smoothly.
As a Product Designer, you’ll join a collaborative, impact-driven team that combines research, data, and design craft to deliver intuitive, trustworthy, and enterprise-ready experiences. Your work will directly influence how operations teams interact with AI on a daily basis, transforming complex IT environments into clear, actionable insights.
What You’ll Do
- Own the end-to-end design strategy for BigPanda’s AI suite, including root cause analysis, anomaly detection, intelligent alert correlation, and AI-powered automation.
- Translate complex AI/ML capabilities into simple, intuitive, and trustworthy user experiences that help operations teams take action with confidence.
- Create experiences that synthesize vast streams of operational knowledge into accurate, explainable insights that are clear visualizations, intelligent citations, and confidence indicators.
- Drive 0→1 innovation by rapidly prototyping new AI-native product concepts, validating ideas with customers, and scaling solutions that deliver measurable improvements in incident response.
- Partner closely with product and engineering leadership to push the boundaries of what’s possible in enterprise AI, while respecting technical realities and performance needs.
About You
- 10+ years in product design, including 3+ years designing AI/ML products, preferably enterprise-focused solutions.
- Deep experience with LLMs or AI/ML systems, and a passion for turning technical complexity into elegant, enterprise-ready UX.
- Technical fluency, comfortable engaging in detailed conversations about AI architecture, model tradeoffs, and engineering constraints.
- Strong portfolio demonstrating leadership in designing sophisticated AI products at scale, ideally involving automation, intelligent systems, or data-driven platforms.
- Proven record of shipping AI products that improved user productivity and satisfaction, while mentoring other designers and driving team excellence.
About Us:
BigPanda delivers AI-powered IT operations and incident management. We enable enterprise IT to keep their digital world running by fixing reactive and chaotic processes. Our enterprise SaaS platform transforms IT noise into insights for faster detection & triage, and surfaces siloed knowledge into situational awareness for faster investigation & remediation. BigPanda increases the speed and productivity of Ops and Incident management teams, which is why the world's most trusted brands rely on BigPanda to improve operational efficiency and deliver exceptional service reliability to their customers.
BigPanda is backed by top-tier investors, including Sequoia, Mayfield, Battery, Insight Partners, Advent International, and Greenfield Partners.
We have an awesome team of motivated, knowledgeable, fun-loving, and friendly Pandas. We provide comprehensive health coverage, parental leave, competitive cash and equity compensation, and a supportive, collaborative, and innovative environment to empower you to do the best work of your career.
Our Benefits:
- Competitive equity
- Remote-first environment
- Unlimited PTO
- Twelve (12) paid holidays throughout the year
- Comprehensive health benefits
- #PandaParent support. Financial assistance for fertility, adoption, and surrogacy expenses as well as a combined total of eighteen (18) weeks fully paid leave for all new parents
- Financial planning services
- Employee learning & development budget
- Values-based recognition (quarterly and annually)
- Social community & ERG programs
- Lunches provided in office
- Flexible work environment along with a work-from-home stipend to support remote work arrangements
- Values-based culture
Market competitive salary with an anticipated base compensation range of $170,00 - 225,000. Actual salaries will vary depending on a candidate’s experience, qualifications, skills, and location.
BigPanda offers a generous total rewards package that includes base pay, bonus, equity, and a world-class benefits program. We run two (2) compensation review cycles per year to ensure that managers can recognize employees without much lag between achievement and reward. All of this builds toward the best compensation we can give to anyone: the ability to develop your skills each and every day. BigPanda has a significant focus on career development that is at the core of our employee experience.
BigPanda is proud to be an Equal Employment Opportunity workplace employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
Note: BigPanda is an E-Verify Employer
If you need assistance or an accommodation due to a disability, you may contact us at [email protected].
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