Account Manager

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Role Description

The Account Manager is responsible for supporting the assigned Employer Account Executive and Employer Groups in communications, client-facing initiatives, and product and program recommendations. This position must establish and maintain relationships with designated client counterparts.

• Work directly with Employer Groups and Health Plan Leadership team to resolve issues and ensure member satisfaction; coordinate with operational units to put processes in place that will prevent repeat issues in the future.
• Collaborate with account executive and employer market leadership to build business cases for client-facing initiatives; provide input into, and client management support for initiatives such as implementations, setting performance standards, and creating cost justifications.
• Partner with Employer Account Executives and/or Prime and Health Plan leadership to understand the purpose and intent of incoming reporting requests and evaluate what relevant information exists, how it can be accessed, and determine the most appropriate ways to present the information to the requestor in a consumable fashion; conduct independent review and analysis to ensure the information is understood and can be leveraged to influence decision making with the client, or Prime leadership.
• Facilitate regular meetings with Employer Groups in the assigned book of business to build relationships and promote other product opportunities to increase market penetration and awareness; assist with any necessary follow up with stakeholders or clients.
• Support client audits and assist with the development of client presentations and the facilitation of client visits and health fairs.
• Work directly with existing, small employer accounts to optimize the pharmacy spend at the account through use of Prime products and services.
• Support Employer Group retention through proactive and thorough issue resolution, ensuring an intimate understanding of client's challenges, priorities and adopted products and services, and helping Prime and Health Plan identify and implement changes that result in mutual value in the relationship.
• Document interactions with assigned accounts and input into the Salesforce CRM tool, including but not limited to meeting agendas and notes, identified dependencies or risks, key decision points and outcomes, and any next steps, agreed actions and responsibly parties; ensure the appropriate data is captured within Salesforce in order for the tool to be leveraged as a source of truth for the overall client relationship (client interactions, products pitched and deployed, decision records, etc).
• Other duties as assigned.

Qualifications

• Bachelor's Degree in business or related field, or equivalent combination of education and/or work experience; HS diploma or GED is required.
• 2 years of Client Service/Account Management experience.
• Must be eligible to work in the United States without need for work visa or residency sponsorship.

Requirements

• Demonstrated ability to develop effective selling messages, presentations, and proposals that drive sales.
• Strong interpersonal skills, with the ability to effectively facilitate meetings, resolve conflict, build consensus, establish rapport, collaborate, and influence effectively across departments, internally and externally, and at all levels within an organization.
• Ability to balance and prioritize compliance, business and other competing goals and risks, while still driving programs and initiatives to completion.
• Organization and prioritization skills, strong attention to detail, and the ability to simultaneously lead multiple, complex projects and strategies, under pressure and strict timeframes.
• Ability to work effectively in a matrixed team environment.

Preferred Qualifications

• Healthcare or PBM industry experience.
• Prior pharmacy technician experience and/or CPhT certification.

Physical Demands

• Ability to travel up to 30% of the time.
• Ability to work outside standard business hours when needed, which may include nights and weekends as needed.
• Constantly required to sit, use hands to handle or feel, talk and hear.
• Frequently required to reach with hands and arms.
• Occasionally required to stand, walk and stoop, kneel, and crouch.
• Occasionally required to lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds.
• Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

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