About Ciellos
Ciellos is a Microsoft Dynamics 365 technology consulting powerhouse. We are certified as both a Microsoft ISV Development Center and a Microsoft AIM Modernization Center. Our expertise covers a broad range of Microsoft technologies, such as Microsoft Dynamics 365 Business Central, Finance & Supply Chain Management and Customer Engagement, in addition to Power Platform, Azure, AI, Copilot and more.
Ciellos has a proven partner centric business model that supports technical excellence, global project delivery, and repeatable methodology. Our deep experience comes from over 25 years of working with Microsoft partners and technologies.
Position Overview
We are seeking a results-driven and customer-focused Account Manager to join the Ciellos team on a permanent, full-time basis. As an Account Manager, you will be responsible for cultivating and maintaining strong relationships with our customers, understanding their business objectives, and ensuring the successful delivery of our services.
Responsibilities
Strategic Planning and Account Growth
- Work closely with customers to understand their technology needs
- Conduct regular strategic account reviews
- Develop and implement account plans that support customers' business objectives
- Identify opportunities for upselling and cross selling our services
Customer Relationship Management
- Build and nurture strong, long-lasting relationships with key customer stakeholders
- Understand customers' business goals and challenges to provide strategic guidance
- Conduct regular cadence with key customer stakeholders
- Proactively address and resolve customer concerns, ensuring a high level of satisfaction
- Escalate issues to the appropriate teams
and facilitate
prompt resolution - Support the Accounts Receivable team in payment collection, when necessary
Commercial Coordination
- Serve as the main point of contact between customers and internal team members for commercial topics (e.g., contracting, pricing)
- Collaborate with internal teams to understand and manage contract statuses (e.g., duration, budget)
- Guide the contract renewal process for existing SOWs
- Create new proposals/SOWs for expansion opportunities
CRM/Pipeline Management
- Apply strong data hygiene to CRM records
- Document expansion/follow-on opportunities in CRM
- Manage individual opportunities and overall pipeline
- Make requests for Services input (e.g., estimates, additional resources)
Communication and Reporting
- Maintain understanding of customer projects – process, milestones and other relevant information through collaboration with the Ciellos Project Manager and other key team members
- Provide management with regular reports on account status, growth opportunities, and challenges
- Provide input into weekly forecast reports, supplementing project management data
What Is Needed to Succeed in The Role?
Minimum Requirements
- Bachelor's degree in business, marketing, or a related field
- Proven experience as an Account Manager in the IT industry
- Strong understanding of Microsoft Dynamics ERP products and services
- Excellent communication and interpersonal skills
- Ability to manage multiple customers simultaneously
- Demonstrated success in meeting and exceeding sales targets
Preferred Qualifications
- Experience working with Microsoft Dynamics 365 Business Central, Finance & Supply Chain Management, or Customer Engagement
- Prior experience in a consulting or technology services company
- Familiarity with Microsoft ISV and AIM partner programs
- Experience managing complex contracts, proposals, and SOWs
- Strong CRM and pipeline management skills
Location
This is a fully remote role for anyone located in the European time zone.
Compensation
Compensation is competitive and based on experience and location.
Our Benefits and Perks
- Flexible Work Environment: Enjoy flexible hours and remote work options.
- Generous Time Off: Take advantage of 4 weeks of annual paid time off and 11 national holidays.
- Comprehensive Health Insurance: Benefit from flexible usage options and reimbursements within your annual allowance.
- Professional Growth: Receive mentoring and training from Microsoft Dynamics experts, plus reimbursement for Microsoft certifications.
- Referral Bonuses: Earn bonuses for successful candidate referrals after they pass the probationary period.
- Social Fun: Participate in fun online events and office gatherings at our core Ciellos locations.
- Awesome Perks: And yes, there's swag!
Our Culture
Our culture ensures everyone has a voice and feels truly welcome. People matter most at Ciellos and have always been at the heart of our business. We regularly ask our employees to share what they think about our strengths as a company.
How does Ciellos promote a strong culture across the multi-national organization?
- Family oriented environment
- Consistent leadership, based on trust and responsibility
- Management provides autonomy and trusts employees to manage their tasks independently
- Healthy hybrid work environment - work-life balance is not just talked about, but is a focus
- When in the office, frequent opportunities to enjoy lunch as a team focused on comradery
Our Values That Shape Everything We Do at Ciellos
- Trust is the foundation for all our relationships
- Respect for everyone, at the heart of our culture
- Courage to advise, consult, and plan at the highest potential
- Harmony in collaboration, solutions, and teamwork
- Quality focused on the highest quality of workmanship
- Team supporting each other, our partners, and our customers
Why Should You Join Ciellos?
- International consulting company with unique ERP talent
- Frontrunner of the Women in Dynamics equality initiative
- One of only a few Microsoft Dynamics Development Centers globally
- 220+ Dynamics Upgrades and Migrations
- 250+ Dynamics ERP Implementations
- Managing more than 250 projects of various sizes and complexity annually
- Internal rating of Employer Brand 8.35 out of 10
- Remote work with flexible schedules or hybrid work in offices
- Offices in 8 countries - USA, Canada, Brazil, Denmark, Portugal, Macedonia, Albania, Ukraine - with almost 200 employees total
- 10+ years of average Dynamics experience of our staff
- 25+ years of industry experience working with Microsoft in the ERP space
Who Should Apply?
We invite you to apply to our positions even if you do not meet 100% of the qualifications listed in the description. If you're passionate about our mission and aligned to Ciellos values, we hope you'll come to contribute to our culture.
We are not able to sponsor visas or take over sponsorship at this time.
Recruitment Notice
We're an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.
By choosing to apply you agree to your Personal Data gathering and processing. When you apply for a job at Ciellos, Ciellos will collect and use personal data about you during the recruiting and hiring process.
Notice to Recruitment Agencies and Third Parties
We are not accepting candidates submitted by third-party agencies or recruiters.
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