Hotline Representative (Night Shift, $20/hour)

Hotline Representative (Night Shift, $20/hour) About the opening:Overnight shiftsPay: $20/hrPart Time shiftsTraining in Framingham office, then hybrid work arrangement afterResponsibilities:Answer calls from individuals facing mental health issues, crises, suicidal thoughts, and other stressful situationsShow extreme empathy and remain non-judgmental to assist callers effectivelyDe-escalate situations with the support of the call site supervisorBe prepared to call 911 on behalf of the caller in emergenciesRequirements:High school degreeExperience with data gathering techniquesProficient with Microsoft Office, Word, Excel, databases, and other software systemsAbility to deescalate crisis situations while maintaining composureMust attend training in Framingham, MAMac (Google Chrome access) or PC, strong Wi-Fi, headphones with microphone compatible with computerQuiet workspace for working from home for remote shiftsPreferred Requirements: Prior telephone/call-center experience focused on emotional supportThere are no costs for candidates utilizing our services as our clients pay for all related hiring fees. All ProPivotal job postings are either actual positions we had available at the time of posting and/or are representative of positions we typically fill or expect to fill. If you see a job that interests you, respond to the ad or give us a call so that we can help you find a job you'll love. As one of the area's largest staffing firms, we help 2,500 people find jobs a year so chances are good that we can help you too.ProPivotal is an equal opportunity employer and considers qualified applicants for employment regardless of race, gender, gender identity, gender expression, age, color, religion, disability, veteran's status, sexual orientation, or any other protected factor.