Genetic Counseling Assistant

Position Summary Genome Medical is searching for a Genetic Counseling Assistant (GCA) - a motivated, detail-oriented individual passionate about supporting high-quality, patient-centered genetic care. The ideal candidate will have a background in genetics, biology, psychology, or a related field and a strong interest in learning directly from genetic counselors in a telehealth environment. The GCA plays a vital role in enhancing the patient experience by assisting genetic counselors, managing pre- and post-appointment tasks, and ensuring efficient accurate communication between patients, providers, and partners. This role requires adaptability, professionalism and the ability to balance time-sensitive responsibility with empathy and precision. GCAs collaborate closely with other members of the GCA team and work in partnership with Genetic Counselors, team leads, and other Genome Medical staff to deliver exceptional care and streamline clinical operations. Primary Responsibilities and Essential Duties: • Prepare genetic counseling summaries, appointment reports, and supporting documents. • Contact patients prior to appointments to gather personal and family medical history. • Verify appointment details for accuracy (session length, appointment type, specialty, etc.). • Escalate and triage cases appropriately to other departments or team members. • Ensure all communication complies with HIPAA standards across phone, chat, and email. • Manage the complete patient experience, from initial referral to final results, with a focus on prioritizing urgent needs. • Facilitate external medical referrals and follow-up coordination as needed. • Assist with pedigree generation, lab order entry, and sample coordination. • Prepare and submit insurance pre-authorizations and required documentation. • Track and route test results, communicating updates to patients and providers. • Participate in ongoing learning sessions and contribute to process improvement efforts. • Maintain strong communication and relationships with outside physicians, labs, clients, and partners. • Consistently meet quality, productivity, and efficiency goals. • Identify and suggest opportunities for workflow enhancements and team efficiency. $40,560 - $45,000 a year We offer medical, dental and vision packages as well as many other perks to make your benefits package truly customizable to you and your family’s needs. Some of our benefits include: PTO and sick time Paid Personal Leave 401k Match Up to $500 remote office set-up reimbursement AD&D Short and Long-Term Disability HSA and FSA Medical and Dependent Care Life Insurance Pet Insurance Requirements and Qualifications Education & Experience Associate's degree in genetics, biology, psychology, or a related field and/or 2 years of experience in genetic counseling support or other clinical settings. A Bachelor's degree is strongly preferred. Compliance & Ethics Familiarity with HIPAA regulations and commitment to maintaining patient confidentiality and quality care in all interactions. Organizational Excellence Strong ability to prioritize, manage, and complete tasks accurately and efficiently in a fast-paced environment. Adaptability & Initiative Quick learner who thrives in a dynamic and evolving role, demonstrating flexibility and a proactive approach to new challenges. Communication & Collaboration Exceptional verbal, written and interpersonal communication skills with the ability to work effectively in a remote, team-based environment. Technical Skills Proficient in Google Workspace, Zoom, and pedigree drawing or electronic health record (EHR) software; comfortable navigating multiple digital tools and systems simultaneously. About Genome Medical: Founded in 2016, Genome Medical is built on the belief that expert genetic guidance should be accessible to all. As a company led by genetic counselors with a passion for innovation, we are uniquely positioned to improve patient care by combining unmatched clinical expertise and commitment to patient experience with our tech-enabled care delivery. Our team includes pioneers in the field of genetics with experience from leading healthcare and industry organizations. We bring deep expertise in clinical genetics, patient care and operational excellence to drive meaningful impact. With a primary focus on rare diseases, we recognize the critical gap in genetics care for patients with these conditions. Rare disease affects more than 300 million people worldwide and demands the highest degree of specialized care. Through our telehealth genetic services, we deliver access to genetic testing and expert guidance ensuring that patients and their providers receive the information they need faster, understand what it means and have the opportunity to access novel treatment options. Genome Medical is proud to be an equal opportunity employer and committed to creating a workforce that encompasses all cultures and differences. We celebrate our employees' differences, regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or Veteran status. Information collected and processed as part of your Genome Medical profile, and any job applications you choose to submit are subject to Genome Medical’s Candidate Privacy Policy.