**Experienced Service Center Assistant – Remote Customer Service Representative**

Are you a customer service professional with a passion for delivering exceptional experiences? Do you thrive in a fast-paced, dynamic environment where no two calls are ever the same? If so, we invite you to join blithequark's team as a Service Center Assistant – Remote Customer Service Representative. **About blithequark** blithequark is a leading provider of innovative solutions and services, dedicated to empowering individuals and organizations to achieve their full potential. Our mission is to create a culture of excellence, where every interaction is a testament to our commitment to quality, integrity, and customer satisfaction. As a remote customer service representative, you will be an integral part of our team, working closely with customers to resolve their queries, address their concerns, and provide personalized support. **Job Summary** We are seeking an experienced Service Center Assistant to join our remote customer service team. As a key member of our team, you will be responsible for providing exceptional customer service, resolving customer complaints, and ensuring that all interactions are handled in a professional and courteous manner. This is a contract position, with the possibility of extension or conversion to a permanent role, contingent on business needs. **Key Responsibilities** * Act as the primary liaison with customers, resolving problems related to the application process and service * Communicate clearly and professionally with customers via telephone and/or written correspondence regarding all aspects of claims process * Educate and inform customers about the documentation required to process a claim, required time frames, payment information, and claim status * Enter verbal and written application information accurately into the claims management system * Assign new claims to the appropriate claim's handler * Direct customer calls to the correct person at all locations * Participate in and maintain a quality service culture within the Customer Service Team * Attend scheduled work hours and be available to work during peak periods **Additional Responsibilities** * Perform other duties as assigned by management * Support the organization's quality program(s) **Qualifications** * Education: High school diploma or GED required * Experience: One (1) year customer service experience or equivalent combination of education and experience preferred * Experience in an inbound call center preferred * Skills & Knowledge: + Knowledgeable in disability plan eligibility, coverage, and benefits + Good customer service skills + Excellent oral and written communication, including presentation skills + PC literate, including Microsoft Office products + Strong organizational skills + Good interpersonal skills + Ability to work in a team environment + Ability to meet or exceed Performance Competencies **Work Environment and Culture** As a remote customer service representative, you will work from the comfort of your own home, with the flexibility to manage your schedule and work environment. Our team is committed to creating a culture of excellence, where every interaction is a testament to our commitment to quality, integrity, and customer satisfaction. We value diversity, inclusivity, and teamwork, and strive to create a work environment that is supportive, collaborative, and fun. **Compensation and Benefits** * Hourly rate: $17.00 per hour * Shift: Morning shift (8am - 5pm) * Work Location: Remote * Initial 3 days on-site, followed by 100% remote work **How to Apply** If you are a motivated and customer-focused individual with a passion for delivering exceptional experiences, we invite you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to hearing from you! **Equal Employment Opportunity** blithequark is an equal employment opportunity employer, committed to diversity, inclusivity, and equal opportunities for all employees and applicants. We welcome applications from diverse candidates and are committed to creating a work environment that is supportive, collaborative, and inclusive.