Experienced Seasonal Customer Success Supervisor – Remote Team Leadership and Customer Experience Enhancement

Introduction to blithequark At blithequark, we are dedicated to delivering exceptional customer experiences through our innovative approach to customer success. As a leader in the industry, we strive to create a positive and supportive environment for our customers, employees, and partners. Our mission is to increase sustainable and proven value for all stakeholders, and we are committed to achieving this goal through our talented team of professionals. Job Overview We are seeking an experienced Seasonal Customer Success Supervisor to join our team on a temporary, seasonal basis from August 2025 to December 2025. As a Supervisor, you will be responsible for leading a team of remote customer service representatives, providing coaching and guidance to ensure exceptional customer experiences, and driving team performance to meet key productivity and customer satisfaction metrics. Key Responsibilities Supervise a team of up to 20 remote customer service representatives, providing individual coaching and feedback sessions to enhance performance and customer satisfaction Plan, prioritize, and assign work to team members, ensuring proper operational coverage and meeting client requirements Conduct quality audits to identify areas for coaching and improvement, and provide weekly/monthly status reports on employee performance Monitor team productivity and customer satisfaction metrics, and implement strategies to drive improvement and meet KPI goals Communicate effectively with team members, customers, and management to resolve issues and expedite work Provide timely and effective feedback and coaching to team members, and assist with the continuing development of existing employees Essential Qualifications 3+ years of customer service experience, preferably in a leadership role or capacity 1+ years of experience in contact center work, with a strong understanding of customer service principles and practices Demonstrated experience in leadership, facilitation, and development of team members to meet or exceed customer experience objectives Intermediate knowledge and skills with software tools, including MS Office, HubSpot, Zoom, Google Suite, ClickUp, and Slack Strong interpersonal, organizational, and communication skills, with the ability to communicate effectively with team members, customers, and management Excellent time management skills and sensitivity to deadlines, with the ability to adapt to change and prioritize tasks effectively Preferred Qualifications Prior experience leading remote teams, with a strong understanding of the challenges and opportunities of remote team leadership Experience in the insurance industry, with a strong understanding of industry trends and customer needs Competencies Service-oriented, with a strong focus on delivering exceptional customer experiences Leadership skills, with the ability to lead from the front and take ownership of team performance Communication proficiency, with the ability to communicate mindfully and effectively with team members, customers, and management Time management and organizational skills, with the ability to prioritize tasks and manage multiple projects simultaneously Collaborative and flexible, with the ability to adapt to change and work effectively in a fast-paced environment Tech-savvy, with a strong understanding of software tools and technology trends Career Growth and Development At blithequark, we are committed to the growth and development of our employees. As a Seasonal Customer Success Supervisor, you will have the opportunity to develop your leadership and customer service skills, and gain experience working in a fast-paced and dynamic environment. You will also have access to training and development programs, including a 1-week paid training program and a nesting period to support your onboarding and success in the role. Work Environment and Company Culture At blithequark, we pride ourselves on our positive and supportive work environment. We are a mission-centric company, dedicated to delivering exceptional customer experiences and making a positive impact on our customers and communities. Our company culture is built on values of service, leadership, and communication, and we strive to create an environment that is collaborative, flexible, and inclusive. Compensation and Benefits The pay rate for this position is $50k/year, annualized, with actual earnings prorated based on the time worked over the project duration. Please note that benefits are not provided for this seasonal role. Conclusion If you are a motivated and experienced customer service professional looking for a new challenge, we encourage you to apply for this exciting opportunity. As a Seasonal Customer Success Supervisor at blithequark, you will have the chance to develop your skills, gain experience, and make a positive impact on our customers and communities. Don't miss out on this opportunity to join our team and take your career to the next level. Apply now to become a part of our dynamic and supportive team!