**Experienced Inside Customer Manager – Customer Success & Growth - Remote | US**

Join the dynamic team at blithequark, a pioneering organization dedicated to revolutionizing education on a global scale. We are seeking an exceptional and customer-centric Inside Customer Manager who will play a pivotal role in cultivating robust relationships with our clients, ensuring their success and satisfaction. This role presents a unique opportunity to contribute to an organization making a meaningful impact for millions of students and educators worldwide. As part of our remote team, you will be instrumental in enhancing customer engagement, driving product adoption, and supporting clients in reaching their educational objectives. **About blithequark** At blithequark, we are passionate about transforming education through innovative solutions and collaborative partnerships. Our mission is to empower educators and students with cutting-edge tools and resources, enabling them to achieve their full potential. With a rapidly expanding global presence, we are committed to fostering a culture of excellence, diversity, and inclusivity. **Job Overview** As an Inside Customer Manager at blithequark, you will be responsible for establishing and nurturing strong connections with our clients, facilitating optimal use of our solutions, and driving customer success and growth. This role requires a unique blend of customer-centricity, technical expertise, and business acumen. If you are a motivated and customer-focused professional with a passion for education, we encourage you to apply. **Key Responsibilities** * Establish and nurture strong connections with customers via email, Zoom, social media, and chat, facilitating optimal use of our solutions. * Navigate clients through the subscription renewal process, addressing any challenges while identifying growth opportunities within accounts. * Serve as a trusted advisor, providing insightful recommendations and guidance to empower customers in achieving their goals. * Communicate valuable feedback to leadership aimed at refining processes, automating tasks, and enhancing the overall customer journey. * Achieve renewal and expansion targets to ensure the sustained success of your designated customer base. * Collaborate effectively to meet annual goals as outlined in Customer Management Expectations. **Required Skills** * At least one year of experience in a sales, school administration, or client-focused role, preferably within a fast-paced environment (experience in SaaS or startups is advantageous). * A strong desire to assist customers in overcoming hurdles and realizing their aspirations. * A consultative approach with a problem-solving mindset capable of identifying customer needs and delivering tailored solutions. * Excellent communication skills with the ability to articulate the advantages of our offerings clearly. * An inquisitive nature with a keen interest in learning and asking perceptive questions to better understand customer challenges. * Self-motivated and able to work independently while being an effective team collaborator. **Qualifications** * A positive, adaptable attitude thriving in a dynamic, goal-driven environment. * Minimum one year of demonstrated success in customer management or sales roles (preferably in K-12 EdTech or SaaS). * Proven track record of meeting and exceeding renewal and expansion objectives. * Familiarity with the education system's purchasing processes and key decision-makers. * Strong proficiency with CRM tools, marketing automation software, and virtual communication platforms. * Exceptional written and verbal communication skills. * A relevant bachelor's degree. **Career Growth Opportunities** We offer significant opportunities for continuous professional development and skill enhancement in a collaborative environment that aims to achieve shared success. Our team is committed to fostering a culture of growth, innovation, and excellence, where every team member has the opportunity to emerge as a leader within the organization. **Company Culture and Values** Become a part of a diverse and passionate team dedicated to making a substantial impact in the field of education. Enjoy a transparent and vibrant work culture that empowers every team member to emerge as a leader within the organization. Our values include: * **Customer-centricity**: We prioritize our customers' needs and strive to deliver exceptional experiences. * **Innovation**: We encourage creativity, experimentation, and continuous learning. * **Collaboration**: We foster a culture of teamwork, open communication, and mutual respect. * **Excellence**: We strive for excellence in everything we do, from product development to customer support. **Why Join Us?** If you are eager to embrace a new challenge and positively influence the lives of millions through education, this is the role for you! We are proud to be an equal-opportunity employer and welcome applications from all qualified individuals. If you require any accommodations, please feel free to inform us. **Compensation and Benefits** We offer a competitive salary and a comprehensive benefits package, including: * **Health insurance**: We provide comprehensive health insurance coverage for you and your family. * **Retirement plan**: We offer a 401(k) plan with a company match to help you save for your future. * **Paid time off**: We provide generous paid time off for vacation, sick leave, and holidays. * **Professional development**: We invest in your growth and development through training, mentorship, and education opportunities. * **Flexible work arrangements**: We offer flexible work arrangements to support your work-life balance. **How to Apply** If you are a motivated and customer-focused professional with a passion for education, we encourage you to apply. Please submit your resume, cover letter, and any relevant work samples to [insert contact information]. We look forward to hearing from you! **Equal Opportunity Employer** blithequark is an equal opportunity employer and welcomes applications from all qualified individuals. We are committed to creating a diverse and inclusive work environment that reflects the communities we serve. If you require any accommodations, please feel free to inform us.