**Experienced Full Stack Customer Service Representative – French Speaking – Hybrid Work Model**

Are you a customer service enthusiast with a passion for delivering exceptional experiences? Do you have a flair for French and a knack for problem-solving? Look no further! blithequark is seeking an experienced Full Stack Customer Service Representative to join our dynamic team in Tempe, Arizona. As a key member of our Consumer Engagement Center, you will be responsible for providing top-notch support to our customers worldwide, leveraging your language skills, technical expertise, and passion for delivering exceptional service. **About blithequark** blithequark is a global leader in the toy industry, renowned for its iconic LEGO brand. With a rich history of innovation and creativity, we are committed to inspiring children's imagination and creativity through our products and experiences. Our Consumer Engagement Center is a hub of activity, handling over 3 million queries each year across 5 global contact centers from fans in over 22 different countries. From building tips and advice on the latest sets to troubleshooting and tracking down rare parts, every day is a new adventure! **The Role** As a Full Stack Customer Service Representative, you will be the face of blithequark, providing exceptional support to our customers through various channels, including phone calls, emails, and live chat. Your primary responsibilities will include: * Responding to inbound consumer contacts in a lively, reliable, knowledgeable, and engaging manner * Reading, writing, and speaking in French at a Professional (fluent) working proficiency * Engaging in both verbal and written communication * Utilizing technology to help consumers, including Salesforce, the internet, digital knowledge bases, and troubleshooting guides * Providing excellent service to each consumer, even in high-volume situations * Representing the blithequark brand through our outstanding tone of voice * Agreeing to the planned schedule, including breaks, shift start times, and shift end times * Meeting performance expectations with post-contact survey results and daily efficiency * Working on Black Friday and Cyber Monday to support our most dedicated fans * Participating in occasional in-person engagement opportunities with your teammates in Tempe **What We Offer** * A competitive salary of $45,000 base, with the possibility for a retention bonus * A paid 6-week training program to set you up for success * Consistent performance support from your Team Leader * An opportunity to shop with our generous employee discount * A dynamic, fast-paced, and inclusive work environment * A chance to be part of a global team that inspires creativity and imagination in children * Opportunities for career growth and development * A comprehensive benefits package, including family care leave, insurances, wellbeing initiatives, and a bonus scheme **Requirements** * 1+ years of experience in giving premium customer service and/or inbound sales, preferably in a retail environment * Confidence to make your own judgments about what is right for your consumer * Attention to detail and ability to multi-task and prioritize * Comfortable with virtual assessments and having access to a secure Wi-Fi network * Ability to work in a dynamic, fast-paced, and one-team environment * Fluency in French, both written and spoken **Preferred Qualifications** * Experience working in a contact center environment * Knowledge of Salesforce and other customer service software * Ability to work in a hybrid work model, with occasional in-person engagement opportunities * Experience working with children or families **Work Environment and Culture** blithequark is committed to creating a diverse, dynamic, and inclusive culture where everyone feels valued and has a sense of belonging. Our team is passionate about delivering exceptional customer experiences and is dedicated to inspiring creativity and imagination in children. We strive to create a workplace that is safe, welcoming, and inclusive for all employees. **How to Apply** If you are a motivated and customer-focused individual with a passion for French and a knack for problem-solving, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, through our online application portal. **Equal Employment Opportunity** blithequark is an equal opportunity employer and is committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. We consider all our employees part of the blithequark family and are committed to creating a workplace that is safe, welcoming, and inclusive for all employees. **Online Application Accessibility Statement** blithequark endeavors to make our website and online application portal accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact the HR Service Desk at 1.860-763-7777, option #3. **Join the blithequark Team Today!** Imagine building your dream career with a global leader in the toy industry. Then make it real! Join the blithequark team today and become a part of our dynamic and inclusive culture.