**Experienced Customer Service Representative - PART TIME**

Are you passionate about delivering exceptional customer experiences and making a real impact in a fast-paced environment? Do you thrive in a role where problem-solving, integrity, and reliability are valued? We're looking for dedicated and customer-focused individuals to join our remote team at blithequark as PART TIME Customer Service Representatives. **About blithequark** blithequark is a leading company in the industry, renowned for its commitment to excellence and customer satisfaction. Our team is dedicated to providing world-class support, resolving inquiries efficiently, and being brand ambassadors. We're a dynamic and innovative organization that values integrity, reliability, and a passion for delivering top-tier customer service. **Your Day-to-Day (Essential Functions)** As a PART TIME Customer Service Representative at blithequark, you'll be responsible for: * Serving as the first point of contact for customer inquiries via phone, actively listening to customer concerns, and providing clear, accurate, and empathetic resolutions. * Handling escalations with professionalism, ensuring a smooth resolution process. * Applying critical thinking to troubleshoot issues and offering appropriate solutions. * Approving adjustments, returns, or other resolutions within established guidelines. * Following up with customers to ensure complete satisfaction and issue solutions. * Upholding company values by providing honest, ethical, and transparent support. * Maintaining confidentiality of customer data and company policies. * Staying informed about product updates, policies, and procedures to provide accurate information. **Key Responsibilities:** * Customer-Focused Support: + Serve as the first point of contact for customer inquiries via phone. + Actively listen to customer concerns and provide clear, accurate, and empathetic resolutions. + Handle escalations with professionalism, ensuring a smooth resolution process. * Problem-Solving & Ownership: + Apply critical thinking to troubleshoot issues and offer appropriate solutions. + Approve adjustments, returns, or other resolutions within established guidelines. + Follow up with customers to ensure complete satisfaction and issue solutions. * Service with Integrity: + Uphold company values by providing honest, ethical, and transparent support. + Maintain confidentiality of customer data and company policies. + Stay informed about product updates, policies, and procedures to provide accurate information. * Collaboration & Continuous Growth: + Work closely with team members and leadership to improve service processes. + Participate in ongoing training to enhance skills and stay ahead in customer service excellence. + Provide feedback to improve company policies and customer experience strategies. **What We Offer:** * Competitive pay range starting at $15.00/hr (may increase based on state requirements and work-site status) * Recognition-based incentives and bonuses * Paid time off, and paid training * 401(k) with company match * Career advancement opportunities and professional development * Employee discounts and perks (up to 40% off most products and brands) **What We're Looking For:** * 1+ years of customer service experience (retail, call center, or hospitality preferred) * Strong communication skills - Ability to de-escalate and resolve issues professionally * Problem-solving mindset - You think fast and adapt quickly * Integrity and reliability - You do the right thing, even when no one is watching * Comfortable working in a fast-paced environment with performance goals * Tech-savvy - Ability to navigate multiple systems and multitask efficiently * Must have a quiet home workspace with reliable high-speed internet **Technology Requirements Overview:** * In order to work from home, our agents must have their own full-size or all-in-one desktop personal computer, or a traditional laptop personal computer that meets the minimum specifications listed below. * Devices not acceptable: + Tablet-based/convertible personal computers (i.e. – Microsoft Surface, Surface Book) + Chromebooks + Steam Decks and mobile phones (unless needed for two-factor authentication) * Operating Systems: + Windows 10 Home, Windows 10 Pro, or Windows 10 Pro for Workstations + Windows 11 Home, Windows 11 Pro, or Windows 11 Pro for Workstations + Mac IOS 12 or newer * What if I have an Education or Enterprise edition of Windows? * What if I am using a Windows Insider version of Windows? * What if I am using an older version of Windows? * What kind of software do I need? * What antivirus protection do I need? * Web Browser: + Our systems work best using Google Chrome. Other browsers may not work. If this is the case, we will ask you to install Chrome. * Random Access Memory (RAM): + 6 GB RAM or higher, but we recommend 8GM or higher to support the work environment * Internal Storage: + You must have enough free space available to both install needed systems and run these systems effectively. * Display/Monitor: + Minimum Optimal Screen Resolution: - 1920 x 1080 * Devices and peripherals needed: + External mouse* (wired preferred) + Keyboard (wired preferred) + Webcam (will be utilized for Training and meetings) + USB headset* (wired required – wireless/Bluetooth headsets NOT acceptable) **How to Apply:** If you're passionate about delivering exceptional customer experiences and making a real impact in a fast-paced environment, we encourage you to apply for this exciting opportunity at blithequark. Please visit our website to submit your application and join our team of dedicated customer service professionals. **Equal Employment Opportunity:** blithequark is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and respectful work environment that values diversity, equity, and inclusion. **Disclaimer:** blithequark is not responsible for any errors or omissions in the job posting. The company reserves the right to modify or withdraw the job posting at any time without notice.