**Experienced Customer Service Associate - Nights and Weekends (Full Time) at blithequark**

Are you a customer service enthusiast with a passion for delivering exceptional experiences? Do you thrive in fast-paced environments where no two interactions are the same? Look no further than blithequark, a leading innovator in the live event industry, where we're seeking a skilled Customer Service Associate to join our dynamic team. As a Customer Service Associate at blithequark, you'll play a vital role in managing transactions and relationships with our valued sellers and customers. You'll be the face of our company, providing elite service to both our sellers and customers through a range of event and order-related questions. If you're a problem-solver with a customer-centric mindset, a knack for critical thinking, and a passion for the live event industry, we want to hear from you. **Your Journey as a Customer Service Associate at blithequark** As a Customer Service Associate, your role expectations will progress significantly over the first 30, 90, and 180 days. Here's a snapshot of what you can expect: ### 30 Days In * Complete new hire orientation, gaining the knowledge and resources about how blithequark operates and the live event industry you need to be successful. * Learn how ticket marketplaces operate and how you'll contribute to providing great experiences for our customers. * Gain industry knowledge, experience, and critical thinking to proactively identify potential order issues and find solutions to problems. ### 60 Days In * Investigate instances in which customer experience has been affected, determine where fault lies, and resolve issues fairly and constructively. * Handle day-to-day interactions with sellers beyond the scope of traditional customer service responsibilities. * Navigate order queue and determine what requires attention to provide real-time assistance. ### 90 Days In * Play an active role in continued learnings to advance skill sets necessary for individual and team goals. * Manage in-bound seller calls regarding a wide range of questions and monitor open and pending orders to ensure timely confirmation by ticket sellers. **What You'll Bring to the Table** To succeed as a Customer Service Associate at blithequark, you'll need to bring the following skills and qualities to the role: * Outstanding communication, attention to detail, and organizational skills. * Strong customer service mindset that embodies problem-solving, decision-making, and resolution skills. * Interest in the live event space and an eager-to-learn attitude. **Work Environment and Schedule** Our Coppell, TX office is a dynamic and collaborative space where you'll have the opportunity to work with a talented team of professionals. As a Customer Service Associate, you'll work a hybrid schedule, with three days in the office and two days working from home. Your hours will be: * 1:30pm-10:00pm, with Tuesday/Wednesday off. * 1:30pm-10:00pm, with Wednesday/Thursday off. **Compensation and Benefits** As a valued member of our team, you can expect: * A competitive base salary of $40,000, with overtime eligibility. * Bi-annual bonuses and an annual equity grant. * Comprehensive benefits package, including medical, dental, and vision insurance. * Paid time off and holidays. * Opportunities for career growth and professional development. **Why Join blithequark?** At blithequark, we're passionate about delivering exceptional experiences for our customers and sellers. We're a company that values innovation, collaboration, and continuous learning. As a Customer Service Associate, you'll have the opportunity to work with a talented team of professionals who are dedicated to making a difference in the live event industry. If you're a customer service enthusiast with a passion for delivering exceptional experiences, we want to hear from you. Apply now to join our dynamic team and take the first step towards a rewarding career at blithequark. ### How to Apply To apply for this exciting opportunity, please visit our careers page and submit your application. We can't wait to hear from you! ### Contact Information If you have any questions or would like to learn more about this opportunity, please don't hesitate to contact us. We're always happy to chat with interested candidates. ### Equal Employment Opportunity blithequark is an equal employment opportunity employer and welcomes applications from diverse candidates. We're committed to creating an inclusive and respectful work environment where everyone can thrive. ### Disclaimer blithequark is not responsible for any errors or omissions in this job posting. We reserve the right to modify or withdraw this job posting at any time.