**Experienced Customer Experience Advisor (Part-Time) – Remote, Nashville**

Are you a customer service enthusiast with a passion for delivering exceptional experiences? Do you thrive in a fast-paced, dynamic environment where creativity and innovation are encouraged? If so, we invite you to join blithequark as a part-time Customer Experience Advisor, working remotely from Nashville. At blithequark, we're revolutionizing the way people experience eyewear and eye care. Our mission is to inspire and impact the world with vision, purpose, and style. We're committed to creating a workplace culture that's inclusive, equitable, and empowering, where every employee feels valued and motivated to make a difference. As a Customer Experience Advisor, you'll play a vital role in representing blithequark and delivering nothing-but-wonderful customer service to our shoppers. You'll be the face of our brand, building strong relationships with customers and providing personalized support via email and live chat. If you're a self-starter with a passion for problem-solving, communication, and innovation, we want to hear from you. **Key Responsibilities:** * Deliver exceptional customer service by supporting customers via email and live chat * Learn our internal management system to efficiently process sales orders and maintain customer relationships * Use internal communication software to interact with teammates, management, and other departments * Develop creative solutions to optimize each customer's experience and address even the smallest trends and pain points * Collaborate with the team to identify areas for improvement and implement changes to enhance the customer experience **Who We're Looking For:** * A self-starter who takes ownership of and pride in their work * A creative and innovative problem solver who continually thinks outside the box * A sensitive and skillful communicator (both online and offline!) who can adapt their tone and communication style depending on their audience * Eager to learn new technology systems and procedures * Able to juggle multiple tasks at once while remaining extremely organized and attentive to detail * Highly proficient in navigating multiple tabs and windows (keyboard shortcuts are the secret to your success!) * Able to stay energized and motivated in a high-volume work environment with limited supervision * Excited to represent blithequark and facilitate meaningful customer interactions **Requirements:** * Able to attend a virtual two-week onboarding via Google Meet video calls (Google Meet can be accessed through any web browser, but works best with Google Chrome) * Have a quiet workspace with minimal noise (i.e., home office) in which you'll fulfill your shifts * Able to work 20-29 hours per week, with shift times starting as early as 8 a.m. and as late as 9 p.m. CT * Available evenings and weekends, including during the holiday season * Has reliable high-speed internet connection with access to your router—a laptop and all necessary equipment will be provided! * Not on the Office of Inspector General's List of Excluded Individuals/Entities (LEIE) **Extra Credit:** * Customer service experience * Experience working from home **About Us:** At blithequark, we're committed to creating a workplace culture that's inclusive, equitable, and empowering. We believe in transparency and accountability, and our annual Impact Report and Racial Equity Strategy lay out how we're sticking to these values. We're driven to continue building a workplace where all employees can bring their authentic selves, feel engaged, and share their perspectives as a valued member of Team blithequark. **What We Offer:** * Competitive hourly rate of $13.00 * Opportunity to work with a dynamic and innovative company that's making a difference in the world * Flexible, remote work arrangement with a quiet workspace * Access to cutting-edge technology and equipment * Ongoing training and development opportunities to enhance your skills and knowledge * Collaborative and supportive team environment * Opportunities for career growth and advancement * Comprehensive benefits package, including health, dental, and vision insurance * 401(k) matching program * Paid time off and holidays * Access to employee resource groups and community events **How to Apply:** If you're a motivated and customer-focused individual who is passionate about delivering exceptional experiences, we invite you to apply for this exciting opportunity. Please submit your application through our website, including your resume, cover letter, and any relevant work samples or references. We can't wait to hear from you!