Employee Advocate Partner

Job Description: • Work with managers and employees as needed to understand, monitor, and resolve complaints and conduct investigations as needed • Participate in policy interpretation and assist in developing organizational policy and procedural efficiencies • Design and facilitate leadership training on key employee relations topics • Utilize a consultative approach to provide objective coaching and counseling services to managers and employees • Guide managers through the appropriate steps to be taken for corrective action due to disciplinary or performance issues • Identify opportunity areas and implement programs to drive a proactive employee relations climate • Facilitate involuntary exit process and conduct exit interviews • Actively contribute to the success of the AP team • Complete other duties as assigned Requirements: • Ability to remain professional under pressure and exceptional conflict resolution skills • Ability to effectively work independently and identify when to engage additional resources or escalate as necessary • Demonstrate the ability to set priorities, manage multiple responsibilities, and deliver against deadlines • Excellent interpersonal skills and experience dealing with all levels within an organization • Excellent verbal, written, and presentation communication skills • Sound analytical, critical thinking, problem-solving and negotiating skills with the ability to understand and contextualize broad HR issues • Ability to conduct investigations and drive to positive resolution • Impeccable discretion when handling sensitive and confidential information • Experience in a high volume contact center environment • Comfortable working within ambiguity Benefits: • Full medical, vision, and dental • 15 days PTO (accrual begins on date of hire and increases with 2+ years of tenure thereafter) • 12 paid holidays, plus one floating holiday • Up to 14 weeks of parental leave • Monthly wellness subsidy • Work from home reimbursement • Flexible spending account • 401(k) retirement savings plan • Employee stock purchase plan