Clinical Field Success Coordinator | AI-Enabled Community Care
About the position Responsibilities • Onboarding & Training: Prepare for new users’ arrival so they are set up on Day One. Spend time helping users get started with new technology tools. Reinforce training through hands-on guidance, ensure users can navigate key features, and proactively identify and resolve common concerns. • Relationship Building: Establish trust and rapport by working alongside clinical and non-clinical users in real-time, providing tech support and guidance either in person during outdoor rounds and patient interactions or remotely. Build strong relationships that promote collaboration, uncover workflow needs, and create open lines of communication. You will follow up issues communicating progress with users until resolution. • Customer Success: Deliver just-in-time coaching to users who need extra support. Reinforce program-specific workflows, assist with retraining when needed, and help drive adoption by making users feel confident and supported. • Feedback Triage & Collaboration: Collect, flag, and escalate feedback that impacts system usability. Work closely with the product and operations teams to prioritize fixes, share insights, develop training materials and contribute to continuous improvement. Requirements • Healthcare or Case Management Experience: 1-2 Years of hands-on experience working alongside doctors, MAs, clinical or case management staff, with a strong understanding of how these workflows operate in real-world settings. • Customer Focused Mindset: Passionate about using technology to make life easier for care teams and improve patient experience. You anticipate challenges, adapt quickly, and aren’t afraid to jump in and solve problems as they arise. • Relationship Builder: Ability to communicate clearly, listen actively, and build trust quickly. You know how to connect with clinicians, staff, and stakeholders in fast-paced environments. • Tech-Savvy: Comfortable with digital tools and can quickly learn new systems. You don’t need to be an engineer, but you’re confident troubleshooting and guiding others. • Adaptability: Comfortable working in non-traditional healthcare settings, including outdoor environments and makeshift clinic spaces. Nice-to-haves • Software Implementation Experience: Hands-on experience supporting or implementing new software in healthcare settings—especially tools used by physicians and clinical staff. • Training & Teaching Experience: Comfort leading small-group trainings, 1:1 coaching, or onboarding sessions for clinical teams. You can translate complex tools into easy-to-follow steps. • Bilingual Skills: Spanish proficiency, or fluency in other commonly spoken languages, to support better communication with diverse patient populations.