BPO Customer Support Executive – Night Shift

Job Summary Teleperformance is seeking dedicated and enthusiastic BPO Customer Support Executives to join our dynamic team on a night shift schedule. In this role, you will be the primary point of contact for our clients’ customers, providing exceptional service, resolving inquiries, and ensuring a seamless customer experience. You will play a vital role in maintaining our company’s reputation for excellence in customer support. Key Responsibilities • Respond promptly and professionally to customer inquiries via phone, email, chat, or other communication channels. • Resolve customer complaints and issues efficiently, ensuring high satisfaction levels. • Maintain accurate records of customer interactions and transactions in the CRM system. • Follow company policies and procedures while handling sensitive customer information. • Collaborate with internal teams to escalate and resolve complex issues. • Identify opportunities to enhance the customer experience and provide feedback to management. • Achieve individual and team performance targets, including KPIs related to quality, productivity, and customer satisfaction. Required Skills and Qualifications • High school diploma, GED, or equivalent (Bachelor’s degree preferred). • Excellent verbal and written communication skills in English. • Strong problem-solving abilities and a customer-centric attitude. • Ability to work independently and as part of a team. • Basic computer literacy and familiarity with CRM systems and Microsoft Office. Experience • Prior experience in a customer support or call center environment is preferred but not mandatory. • Freshers with excellent communication skills and a willingness to learn are encouraged to apply. Working Hours • Night shift: Typically from 10:00 PM to 6:00 AM (may vary based on client requirements). • Flexibility to work on weekends or holidays as per scheduling demands. Knowledge, Skills, and Abilities • Exceptional interpersonal and communication skills. • Patience and empathy when dealing with challenging customers. • Ability to multitask and manage time effectively under pressure. • Adaptability to evolving procedures, tools, and client requirements. • Strong attention to detail and accuracy in documentation. Benefits • Competitive salary with performance-based incentives. • Health insurance and wellness programs. • Paid leaves and holidays. • Career growth opportunities within Teleperformance and exposure to global clients. • Training and professional development programs. Why Join Teleperformance? • Become part of a global leader in customer experience management, working with top international clients. • Gain hands-on experience in a dynamic, fast-paced environment that values talent and dedication. • Enjoy a supportive and inclusive work culture that fosters career advancement. • Access ongoing training programs to enhance your professional and personal growth. How to Apply Interested candidates are invited to submit their updated resume through our official career portal or via the application link provided below: Apply Here – Teleperformance Careers Please include a cover letter highlighting your interest in night shift customer support and relevant skills. Shortlisted candidates will be contacted for further assessment and interviews.